Operation Manager
Job Overview
- Company:IPPG Co
- Location: Ho Chi Minh
- Business group:Restaurant
- Contract type:Full-time
- Function:F&B
- Experience required:
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Over 5 years of experience in managing fine dining or high-end restaurants, preferably with a background in premium Chinese cuisine.
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Proven experience in handling premium seafood operations (e.g., abalone, shark fin, tỷ lệ bóng đá trực tuyến live seafood management).
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Strong knowledge of cost management, including P&L oversight, budgeting, tỷ lệ bóng đá trực tuyến cost control.
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Experience in franchise operations is a plus.
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Proficient in English; Mandarin or Cantonese language skills are an advantage for better customer engagement.
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Proficient in restaurant management systems, including POS platforms, reservation systems, tỷ lệ bóng đá trực tuyến inventory tracking software.
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Excellent leadership, problem-solving, tỷ lệ bóng đá trực tuyến customer service skills.
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- Certificate:
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College or University degree in Hospitality Management, Business Administration, or Restaurant Management.
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Formal training in luxury restaurant/hotel service or fine dining restaurant management is preferred.
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- Expire date: 07 - 07 - 2025
Description
Restaurant Operations & Compliance
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Supervise daily operations, ensuring smooth coordination between front-of-house tỷ lệ bóng đá trực tuyến kitchen teams.
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Enforce strict adherence to HACCP, food safety, hygiene standards, tỷ lệ bóng đá trực tuyến franchise compliance requirements.
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Implement tỷ lệ bóng đá trực tuyến monitor fine dining service protocols to maintain high-end brand identity.
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Oversee VIP dining services, ensuring excellence in private dining rooms, banquet events, tỷ lệ bóng đá trực tuyến elite guest experiences.
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Evaluate kitchen operations tỷ lệ bóng đá trực tuyến dish preparation standards to ensure consistency tỷ lệ bóng đá trực tuyến top-tier quality.
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Perform other duties as assigned by the direct supervisor.
2. Marketing & Brand Development
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Collaborate with the marketing team to activate premium promotions, seasonal menus, tỷ lệ bóng đá trực tuyến exclusive events.
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Manage the restaurant’s public image, including social media presence tỷ lệ bóng đá trực tuyến PR engagement.
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Build tỷ lệ bóng đá trực tuyến maintain relationships with corporate clients, luxury tour operators, tỷ lệ bóng đá trực tuyến high-net-worth individuals to drive premium traffic.
3. Human Resource Management
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Lead recruitment, training, tỷ lệ bóng đá trực tuyến development of a high-performing service tỷ lệ bóng đá trực tuyến kitchen team.
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Conduct daily pre-shift briefings, aligning team priorities for VIP bookings tỷ lệ bóng đá trực tuyến special occasions.
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Implement performance evaluations, coaching, tỷ lệ bóng đá trực tuyến team-building initiatives to sustain high morale.
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Mediate internal conflicts tỷ lệ bóng đá trực tuyến foster a respectful, disciplined work culture.
4. Customer Experience & Service Excellence
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Ensure VIP tỷ lệ bóng đá trực tuyến high-spending guest satisfaction by delivering personalized, discreet service.
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Develop tỷ lệ bóng đá trực tuyến manage loyalty programs to retain elite clientele.
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Train staff in refined Chinese dining etiquette, including tea service, plate presentation, tỷ lệ bóng đá trực tuyến banquet protocols.
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Monitor customer reviews tỷ lệ bóng đá trực tuyến feedback, proactively resolving concerns.
5. Financial Oversight & Cost Control
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Manage P&L, monitor labor, food, tỷ lệ bóng đá trực tuyến beverage costs to maximize operational profitability.
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Control inventory tỷ lệ bóng đá trực tuyến supplier relationships, including procurement of luxury ingredients (e.g., abalone, shark fin).
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Implement strategic budgeting plans to increase revenue while sustaining service excellence.
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Coordinate with franchise leadership to meet financial goals tỷ lệ bóng đá trực tuyến operational KPIs.